About this summary
This page summarises the most important terms that apply when you open an account and play at AliceWin. It is written in plain English to help you understand your rights and our obligations.
This summary does not replace our full terms and conditions. The full terms are shown in your account area and are accepted when you register. If anything on this page differs from the full terms, the full terms apply.
Our casino operates under a gambling licence and is licensed and regulated for players in Great Britain.
Key terms at a glance
| Topic | Summary |
|---|---|
| Who can play | Adults aged 18+ who live in Great Britain |
| Accounts | One account per person; welcome bonus one per household |
| Currency | GBP only |
| Verification | Identity and age checked before any play |
| Welcome bonus | 100% up to £500 + 100 Free Spins, 10x wagering within 30 days |
| Max stake while wagering | £5 per spin |
| Monthly withdrawal cap | £30,000 |
| Fees | None charged by us |
1. Eligibility
To open an account you must:
- Be at least 18 years old
- Live in Great Britain
- Be legally able to enter into a binding agreement
- Not be self-excluded, either with us or through GAMSTOP
We verify your age and identity at sign-up. If we find that a player is under 18, the account will be closed, and any deposits will be returned.
2. Your account
- One account per person. Opening more than one account is not allowed. Duplicate accounts may be closed.
- Accurate details. Your name, date of birth, address and email must be correct and kept up to date.
- Personal use only. You must not let anyone else use your account or share your login details.
- Your own funds. You may only deposit money that belongs to you, using payment methods registered in your own name.
- Fair play. Using software, bots or any method designed to gain an unfair advantage, or working with other players to do so, is prohibited.
If we have reason to believe these rules have been broken, we may suspend the account while we investigate.
3. Verification
We are required to know who our players are. This protects you and helps prevent fraud, money laundering and underage gambling.
- Identity and age verification takes place during registration, before you can play
- Before your first withdrawal, we may request proof of address and/or source of funds
- We may ask for further documents at any time if required by law or our licence conditions
Withdrawals may be held until requested documents have been received and checked.
4. Deposits
All accounts are held in pounds sterling (GBP). Deposits are credited instantly.
| Method | Deposit limits |
|---|---|
| Visa Debit / Mastercard Debit | £10–£5,000 |
| Apple Pay | £10–£5,000 |
| Skrill / Neteller | £10–£5,000 |
| Revolut | £10–£5,000 |
| Rapid Transfer (open banking) | £10–£10,000 |
| Paysafecard | £10–£250 |
Payment methods must be registered in your name. We do not charge deposit fees, though your payment provider may apply its own charges.
5. Withdrawals
| Method | Processing time | Limits |
|---|---|---|
| Skrill / Neteller | Up to 24 hours | £10–£5,000 |
| Revolut / Rapid Transfer | Same day–24 hours | £10–£10,000 |
| Visa Debit / Mastercard Debit | 1–3 working days | £10–£5,000 |
| Bank transfer | 1–3 working days | £20–£20,000 |
- Every withdrawal has an internal pending time of up to 24 hours
- The maximum you can withdraw is £30,000 per calendar month
- Where possible, withdrawals are paid back to the method used to deposit
- We do not charge withdrawal fees
- Withdrawing while a bonus is active may cancel the bonus and any related winnings
6. Bonus terms
All bonuses are optional. You can decline a bonus or forfeit an active bonus from your account at any time. Bonus funds and related winnings cannot be withdrawn until the wagering requirement has been met.
6.1 Welcome bonus – full terms
100% up to £500 + 100 Free Spins on your first deposit.
- Available to new UK players aged 18+ only, one per household
- Minimum qualifying deposit: £20
- The deposit match is 100% of your first deposit, up to £500 in bonus funds
- The bonus must be wagered 10x within 30 days of being credited
- 100 Free Spins on Big Bass Splash, valued at 10p each
- Free spins are credited at 20 a day for 5 days
- Winnings from free spins carry 10x wagering
- Maximum stake while wagering: £5 per spin
- Bonus funds and winnings not wagered within 30 days will expire
6.2 Maximum stake
While you have an active bonus, the maximum stake is £5 per spin or per game round. Separately, UK rules limit slot stakes to £5 per spin for all players and £2 per spin for players aged 18–24.
6.3 Game contribution
Not every game counts equally towards wagering.
| Game type | Contribution |
|---|---|
| Slots | 100% |
| Live casino | 10% |
| Table games | 10% |
6.4 Other promotions
- Queen of Hearts Cup – a weekly slot tournament with a £10,000 prize pool, running from Friday 12:00 to Sunday 23:59. The top 100 players are paid in cash, with no wagering.
- Tea-Time Cashback – 10% weekly cashback on net losses, up to £200, paid as cash every Monday with no wagering.
Each promotion has its own terms, shown on our promotions page and in your account area.
6.5 Bonus abuse
We may withdraw a bonus and related winnings if it has been obtained through duplicate accounts, shared household offers beyond the one-per-household limit, or any other breach of these terms.
7. Responsible gambling
Gambling should be an enjoyable form of entertainment, not a way to make money. We provide these tools in your account:
- Deposit limits – daily, weekly or monthly
- Loss limits
- Session reminders and reality checks
- Time-outs from 24 hours to 6 weeks
- Self-exclusion from 6 months to 5 years
- Participation in GAMSTOP
Reductions to limits take effect straight away. Requests to increase or remove a limit are subject to a cooling-off period. Self-exclusion cannot be reversed before the chosen period ends.
Free, confidential help is available from GamCare (National Gambling Helpline 0808 8020 133), GAMSTOP and BeGambleAware.
8. Dormant accounts
An account is treated as dormant if you have not logged in for 12 consecutive months. Before that happens, we will contact you using the details on your account. Any balance remains yours, and you can ask us to return it at any time by contacting support.
9. Closing your account
You can close your account at any time through live chat or by emailing support@alicewin.uk. Any withdrawable balance will be paid to you, subject to verification. If you are closing your account because of concerns about your gambling, please tell us so that we can apply self-exclusion instead.
We may close or suspend an account if these terms are breached, if required by law, or if we have concerns about a player’s wellbeing.
10. Complaints
We want to resolve any problem quickly and fairly.
- Contact support first. Raise your complaint through 24/7 live chat or by email to support@alicewin.uk. Explain what happened, including dates, amounts and game names where relevant.
- Formal review. If our first response does not resolve the matter, ask for your complaint to be escalated. A senior member of the team will review it and give you a final response in writing.
- Independent review. If you are not satisfied with our final response, you can refer your complaint to an independent Alternative Dispute Resolution (ADR) provider, free of charge. Details of our ADR provider are included in our final response and in the full terms in your account area.
Find out more about contacting us on our support page.
11. Changes to these terms
We may update our terms from time to time, for example to reflect changes in law, regulation or our services. We will tell you about significant changes before they take effect, and you may be asked to accept the updated terms when you next log in. If you do not agree with the changes, you can close your account and withdraw your balance.
12. Before you play
Please make sure you have read and understood the full terms in your account area. If anything is unclear, our team is happy to explain.
Learn more about us on our about page.
